Shipping policy

Shipping Policy

Thank you for shopping with JKKGS. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

During high-volume periods, holidays, or promotional events, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you by email.

Shipping Method

We ship orders directly from our own fulfillment location to the customer’s shipping address.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Estimated Delivery Time

Estimated delivery time is typically 7–14 business days after the order has been processed and shipped.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.

If we offer free shipping, the free shipping option will be shown at checkout when eligible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow 1–5 business days for tracking information to update after the carrier receives the package.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, import taxes, or related fees required by their local authorities.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at sale.jkkgs@gmail.com as soon as possible. We will do our best to assist you and work with the shipping carrier to help resolve the issue.

If your tracking information shows that the package was delivered but you did not receive it, please first check with your local carrier, neighbors, building management, or household members. If you still cannot locate the package, contact us for further assistance.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us immediately at sale.jkkgs@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee changes after an order has been processed or dispatched.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

JKKGS
Email: sale.jkkgs@gmail.com