Returns and Refund Policy

30-Day Support

Contact us within 30 days for eligible returns or for an item that arrives damaged, defective, or incorrect. 30-Day Support is not an unconditional money-back guarantee and does not mean that every item or every reason qualifies for a return.

How to request support

Email support@jkkgs.net before sending anything back. For order help, include your order number and the email used at checkout. Unauthorized returns cannot be accepted. Do not send an item to any address unless our support team provides return instructions after reviewing your request.

Return eligibility

For an eligible return, the item must be in the same condition in which it was received, unworn or unused, and in its original packaging. Proof of purchase is required. Eligibility is confirmed after our support team reviews the order and the circumstances of the request.

Personalized or engraved items

Personalized or engraved items are final sale except when the item arrives damaged, defective, or incorrect due to our error. A change of mind, personal preference, or an incorrect size or engraving selected by the customer does not make a personalized item eligible for return.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact support@jkkgs.net so our team can review the issue and provide the appropriate next steps.

Fees and next steps

No restocking fee applies. If a return is approved, our support team will provide instructions before the item is sent back. Return shipping responsibility, exchanges, refund review, and refund timing are handled according to the specific circumstances of the order and are not promised until the request has been reviewed.

Questions

Please contact support@jkkgs.net with your order number and checkout email so our support team can review the specific circumstances of your order. We usually reply within 1–2 business days.